Product and Services Process:
What are the design processes and related production/delivery
processes?
How are marketplace/customer requirements incorporated in the
process?
How is technology integrated into processes/systems?
How does design address quality/cycle time/costs?
How are key operational performance requirements incorporated?
How are test design and production/delivery processes coordinated
for on time, trouble free products/services?
Production/Delivery Process:
What are the key performance requirements?
How does the operation ensure compliance day to day?
What are key performance measures and/or indicators used for
control and process improvement?
How are improvements
shared in the organization?
Support Processes:
What are the key support processes?
How are key support process requirements determined?
How are external and internal customers linked to the determinations
of key requirements?
What are the key operational requirements, i.e., process productivity
and cycle time?
How are processes designed to meet key requirements?
How does the operation ensure compliance day to day?
How are process measures determined? Customer linkage?
How are processes kept in step with the business needs?
Supplier and Partnering Process:
What is purchased?
What are supplier key performance measurements?
How are they assessed?
How do they get feedback?
How is cost of quality reduced?
What assistance do you provide?
How are their processes improved and results shared?
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